FAQs

Barton Creek Lakeside POA – Frequently Asked Questions

Architectural Modifications

Q: What exterior changes can I make without approval?
A: All exterior modifications or improvements require prior approval from the Architectural Review Committee (ARC). Please submit an architectural request form through TownSq under Tools > Architectural Review.

Q: Where do I find the architectural modification request form?
A: Log in to TownSq, go to the Tools tab, and select Architectural Review.

Q: What is the process for submitting an application? How long does approval take?
 A: After submitting your application, the ARC will review it for compliance with community standards. Please allow up to 30 days for a response. Providing detailed information and plans will help avoid delays.

Q: How can I check the status of my application?
 A: If you haven’t received a response within 30 days, submit a comment in the Architectural Review section of TownSq or contact the ARC Chair.

Board Meetings

Q: How do I find out when the next Board meeting is?
A: Board meeting dates and times are posted on the Community Calendar and in TownSq News & Events. If you’ve registered your email, you’ll also receive meeting details via email.

Q: Where can I find recent meeting minutes?
A: Meeting minutes are posted in the Documents section of TownSq and on the Barton Creek Lakeside website.

Common Area Maintenance

Q: How do I report a maintenance issue in a common area?
 A: Submit a request via TownSq, including a picture and as much detail as possible. You can track your request status in TownSq.

Q: How do I get a mailbox key?
 A: Contact your local United States Postal Service center for instructions, or a locksmith if your home was purchased as a resale.

Compliance

Q: I received a violation notice. Who can I talk to?
A: Contact our Compliance Department at compliance@goodwintx.com. Additional contact information is on your notice.

Q: How do I report an issue with a neighbor’s home?
 A: Submit a request via TownSq, including a picture and details if possible.

Q: How often does the compliance driver visit?
 A: Compliance drivers typically visit bi-weekly, with additional spot inspections as needed.

Q: Is there a list of community rules for tenants?
A: You can find the Covenants, Conditions, and Restrictions (CC&Rs) and other governing documents on the Barton Creek Lakeside website or by logging into TownSq.

Contacts

Q: Who can I reach for help?

Q: How can I reach the Board of Directors?
 A: Address the Board at the next scheduled meeting during Member Time, or submit a request via TownSq.

Documents

Q: Where can I find the association’s governing documents?
A: Visit Barton Creek Lakeside’s Governing Documents page or log in to TownSq.

Financial

Q: What is my balance?
 A: View your account balance by logging in to TownSq, or contact Customer Service.

Q: How do I pay my assessment?

  • Mail:
     Barton Creek Lakeside POA
     c/o Goodwin Processing Center
     PO Box 93447
     Las Vegas, NV 89193-3447
  • Online:
    Log in at TownSq to pay your balance, set up recurring payments, or make a one-time payment.
    • Credit card payments: $1 convenience fee + 3.5% of payment amount
    • E-check payments: $1 convenience fee
  • Bank Bill Pay:
     Update your payee and address to the PO Box above. Include your account number and association code in the memo.

Q: Can I pay with a credit/debit card?
 A: Yes, through TownSq. Fees apply as noted above.

Q: When is my assessment due?
 A: Assessments are payable annually.

Q: Why does my account show a negative number?
 A: A negative number means you have a credit balance.

Q: I received a letter about a past due assessment. Who can I talk to?
 A: Contact Customer Service.

Q: Who can I talk to about setting up a payment plan?
A: Email delinquencies@goodwintx.com.

Q: How do I update or cancel my auto draft?
 A: Log in to TownSq to update or cancel your recurring payments.

Q: What does my assessment pay for?
 A: Assessments cover operating expenses such as utilities, road maintenance, landscaping, amenities, insurance, and more.

Q: Where can I find my account number?
 A: Your account number is on your billing statement or coupon book. If you can’t locate it, contact Customer Service.

Insurance

Q: My lender needs a copy of the association’s insurance. Where do I get it?
 A: Contact Customer Service or submit a request through TownSq.

Owner Information

Q: How do I update my contact information or mailing address?
 A: Contact Customer Service or submit a request through TownSq.

Resales

Q: How do I get a lender questionnaire completed?
A: Order at Community Archives.

Q: How much does a lender questionnaire cost?
 A: Visit the website above for pricing.

Q: Where do I obtain a resale certificate?
A: Order at Community Archives.

Q: I’m a lender and need a statement. Is there a charge?
 A: Statements can be ordered at Community Archives.

TownSq

Q: What is TownSq?
 A: TownSq is an all-in-one app for connecting with your community, managing your account, paying online, accessing documents, and more.

Q: How do I register for TownSq?
 A:

  1. Visit TownSq Sign Up
  2. Enter your account number and property zip code
  3. Provide your email and create a password

Q: I’m getting an error registering for TownSq. Can you help?
 A: Contact Customer Service for assistance.

Q: How do I change my TownSq email preferences?
 A: Log in to TownSq, click your name in the top right, and select “Edit Profile” to update notification preferences.

Q: How do I submit a request in TownSq?
 A: Log in and click the “Requests” link on the left menu.

Q: I forgot my TownSq password. How can I reset it?
A: Visit TownSq Password Recovery to reset your password.

If you need further assistance, please contact our Customer Service team or your Community Manager. We’re here to help!